Refund policy

We accept returns within 14 days of delivery.

To be eligible for a return, the item must be:

• Unused and unworn
• In its original packaging
• In the same condition that you received it

Non-Returnable Items

The following items cannot be returned, exchanged, or refunded:

• Personalized items (custom names, initials, birth flowers, custom engravings, or other made-to-order products)
• Sale items
• Gift cards

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery and provide clear photos of the item and packaging.

If the issue is confirmed, we will replace the item or provide an appropriate solution at no additional cost.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within a reasonable period of time.

Contact Us

To request a return or report an issue with your order, please contact us at:

Email: personajewelry25@gmail.com